Service Wave

Service Wave is Tulane University's facilities work ticket management system. Please select the specific Service Wave request form for Tulane University campuses, the Tulane National Biomedical Research Center, or TNBRC Veterinary Medicine materials.

Service Wave Request Forms

Please use one of the following forms to submit a Service Wave request. 

Enter a Tulane University Facilities Request
 

Enter a Tulane National Biomedical Research Center Facilities Request
 

Enter a TNBRC Vet Med Materials Request

Tickets are prioritized based on the request description. Response times are dependent on the volume of campus activities and the capacity of our technicians. It is best to provide us with as much detail as possible. Please include any relevant photos, documents, and history related to your request.

Facilities Emergencies

Our top priorities are safety, security, hygiene, and essential utilities. If you encounter an issue in any of these areas, please call us at 504-865-5441. It is also important to complete a service request form when you call. By completing the form, you help expedite the response process and allow our staff to focus immediately on coordinating assistance and dispatching the appropriate technician.

What is an emergency?

  • Bodily fluids
  • Elevator entrapments
  • Exterior doors and locks not closing or locking
  • Flooding
  • Fire
  • Gas Leaks 
  • Utility outages
  • Windows (broken glass or frame)

Service Wave Request Process

  1. Submit a request using one of the links above and you will receive confirmation of your request with a request number to your Tulane email address.
  2. Request Approved/Ticket Assigned to Technician: Our customer engagement team reviews your request and turns it into work order that is assigned a unique number. On rare occasions, a ticket may be rejected for missing information, duplication, or that it was submitted to us in error. When this happens, you will receive an email with the reason for the rejection. You may also receive additional information explaining how to properly report the issue.
  3. After your request has been turned into a work order, you will receive an email with your unique number, WO Number: TU-XXXXXX.
  4. Work Order Status Updates: You will receive email updates if the technician was unable to enter the space, if your ticket requires parts to be ordered, or a contractor is needed to resolve the issue.
  5. Work Order Closed: The Customer Engagement team and the supervisor review the work order, mark the ticket as closed, and you receive an email that will have a summary of the findings and what was done to resolve the issue. The closed email is not the date the work was completed on your request. It is the date our staff have reviewed the ticket and confirmed that all the information is accurate and the work is completed.
  6. When you receive an email saying the work order is closed, it is followed by a customer survey email. Surveys are important in letting us know how we performed and how we can improve. Your feedback is much appreciated.

Status Updates

You will receive status updates via email. If you have not received a status update, please email repairs@tulane.edu with your Service Wave TU# and your question or concern.

Rejected Requests

Your request will be rejected for WIFI or ethernet issues, password changes, card reader malfunctions, or other technology-related hardware and software issues.
The IT Service Desk provides technology support seven days a week. To report a technology-related issue, contact the support team at: