Frequently Asked Questions for Students
Campus Services has compiled the following answers to frequently asked questions to help make your student experience easier at Tulane University.
New students living on campus should have received a packet from Mail Services at their permanent address and via email. This packet will contain a detailed set of instructions for the move-in process, package mailing tips and procedures, as well as the student’s unique four-digit mail code.
Students can pick up packages at the Tulane Mail Services student package pickup station at Warren Hall, at the package lockers in the basement of the Lavin-Bernick Center for University Life, or at the package lockers at the Diboll Parking Complex next to the Tulane University Police Department. The email notification you receive from Mail Services will indicate where your package is located: Warren Hall, LBC lockers, or at the Diboll lockers. If you receive a message from a third-party shipping provider (UPS, USPS, Amazon, FedEx, etc.) or vendor that provides shipping, this means Mail Services is processing your package, but it is not yet available for pickup. You will receive an email once your package has been processed and is ready for pickup.
Students should receive their Splash Cards in their move-in packet. If you did not submit your photo by the deadline, you will have to visit Campus Services in the Lavin-Bernick Center for University Life, Suite 107 to receive your Splash Card.
Submit a Service Wave. Service Wave is Tulane’s work ticket management system, which tracks issues in buildings. Requests for services relating to campus buildings, recycling, and custodial needs should be made via Service Wave. When there are issues in a residence hall room with lighting, electricity, plumbing, walls, water, locks/card readers, air conditioning, furniture, or microfridges, please submit a ticket to servicewave.tulane.edu. Students can also submit Service Wave requests for common spaces, including communal bathrooms and study spaces in the residence halls. If a student notices something wrong in a building or wants us to know more about an issue they are experiencing, please submit a ticket at servicewave.tulane.edu. This will provide students with a record of the ticket: when it was sent, when work was completed, what was done, or if there is a delay due to a required part.
While we consider all requests for service to be important, not all requests are emergencies. Overflowing toilets or sinks, bodily fluids such as blood or urine, water leaking from the ceiling, someone trapped in an elevator or locked in their room because the doorknob fell off are all emergencies and should be called in immediately to 504-865-5441. All non-emergency requests should be entered into Service Wave.
Fill out the bicycle registration form online. Be sure to also read the bike rules and regulations, carefully.
Yes. Check out the university’s interactive map online for water bottle refill stations, study spots, and where to repair your bike. The interactive map is available on Tulane’s main website and the Campus Services website, or you can follow the button below. Campus Services is always looking for updates to the interactive map. Do you have categories to add? Please reach out at: campusservices@tulane.edu.
Students will receive an email notification when rental course materials are ready for pickup at the book store or when the bundle ships, depending on the selection made. You will need to select how you prefer to receive your materials via the bookstore's email. Digital materials will be delivered within Canvas.
Yes. Tulane Transportation and Shuttles provides fixed shuttle lines and on-demand transport. These services are free to all students, you just need to show your Splash Card! You can download bus tracker, the TransLōc On Demand app, and find schedules at shuttles.tulane.edu.
Each semester, students will need to keep in mind important due dates related to Splash Cards, technology and book bundles, and dining plans, that's why we've provided a student due dates cheat sheet on our Student Resources webpage.
Yes. We've compiled several resources for students, including a student guide.
Learn More About Student Resources
Do you have a question that is not answered here? Please send us your questions to campusservices@tulane.edu.
