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Responding to Requests for Accommodations

Make sure you follow up on all requests received. If it appears you will be unable to meet a specific request, follow up with the individual who made the request to determine whether an alternative arrangement can be made.

Focus on the access issue and needed accommodation, not the disability of the participant. When a participant requests an accommodation, respond as quickly as possible. It may take several communications to work through the details of a particular request. In some circumstances, several options may be available to address an access need. The option preferred by the participant should be given primary consideration. If that option proves difficult to provide or you have a question about whether it is a reasonable accommodation, contact Kathryn Fernandez, the Executive Director for Campus Accessibility & ADA/504 Coordinator, by email at kfernandez@tulane.edu, or by telephone at (504) 247-1751.

Staff Awareness & Sensitivity:

Being prepared can help you handle unexpected requests. Despite all possible efforts to create an accessible event, some participants may request accommodations at the event. Tulane is obligated to make its best effort to provide access if the request is reasonable and can be readily accomplished. Staff awareness and sensitivity are essential to successfully complying with this obligation. Be conversant with the terms used to convey positive communication with persons with disabilities. Terms such as “wheelchair bound” and “handicapped” are examples of outdated terms that present disability in negative terms.

More information about People First Language and tips on communicating with and about people with disabilities can be found by clicking here.

 

 

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